Return and Refund Policy
Return and Refund Policy
Last updated: 16 September 2026
At wuiskds.shop, we want customers to be satisfied with their purchases. This policy explains the cancellation, return and refund procedures applicable to orders placed through our website.
Nothing in this policy limits your statutory rights under applicable United Kingdom consumer law.
Right to Cancel
Customers purchasing online generally have the right to cancel an order without providing a reason.
You must notify us of your decision to cancel within 14 days beginning on the day after you, or a person nominated by you, receives the goods.
If an order contains multiple products delivered separately, the cancellation period begins on the day after the final product is received.
To exercise your cancellation right, email:
Please include:
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Your full name
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Your order number
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The email address used for the order
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A clear statement that you wish to cancel or return the order
You do not have to provide a reason.
Returning a Cancelled Order
After notifying us of your cancellation, you must return the goods within 14 days.
Contact us before sending a return so that we can provide the appropriate return instructions and return location.
Do not return products to an address printed on the original parcel without contacting us. That address may belong to a carrier, warehouse or processing facility that is not authorised to receive customer returns.
For change-of-mind returns, the customer is responsible for direct return shipping costs unless wuiskds.shop confirms otherwise in writing.
We recommend using a tracked shipping service and keeping proof of postage. The return remains the customer’s responsibility until it reaches the designated return location.
Return Condition
Customers may inspect and try on clothing in the same way they reasonably would in a physical shop.
Returned products should be:
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Unworn, except for reasonable fitting
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Unwashed and unaltered
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Free from stains, makeup, perfume, smoke, pet hair or damage
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Returned with original labels and accessories where reasonably possible
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Securely packaged for transportation
We may make a reasonable deduction from the refund if handling beyond what is necessary to inspect the product has reduced its value.
The absence of original packaging does not automatically remove your statutory rights.
Return Exceptions
The statutory cancellation right may not apply to:
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Products made to the customer’s specifications
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Clearly personalised products
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Sealed products unsuitable for return for health or hygiene reasons after the seal has been broken
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Other products excluded under applicable law
These exceptions do not affect your rights where a product is faulty, damaged, incorrectly supplied or not as described.
Faulty, Damaged or Incorrect Products
Please inspect your order following delivery.
If a product is faulty, damaged, incorrect or materially different from its description, contact us as soon as reasonably possible.
Please include:
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Your order number
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A description of the problem
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Clear photographs or video where appropriate
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A photograph of the shipping label if the wrong product was delivered
Where a problem is confirmed, we will provide an appropriate remedy under applicable law. This may include a repair, replacement, price reduction or refund.
wuiskds.shop will cover reasonable return costs for confirmed faulty, damaged or incorrectly supplied products.
Refunds
For a valid cancellation, we will refund the product price and any standard outbound delivery charge paid by the customer.
Because standard shipping is free, there is normally no outbound shipping charge to refund.
Refunds will be issued within 14 days after:
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We receive the returned products; or
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You provide evidence that the products have been sent back, if earlier
Refunds will be made to the original payment method unless otherwise expressly agreed.
Your payment provider may require additional processing time before the funds appear in your account.
Exchanges
Direct exchanges depend on product availability and cannot be guaranteed.
If an exchange is unavailable, you may return the eligible product and place a new order.
Sale Products
Products purchased during a sale or promotion receive the same statutory protections as full-price products.
Order Changes Before Dispatch
Contact us immediately if you need to change or cancel an order.
We will make reasonable efforts to help, but changes cannot be guaranteed after an order has entered processing or has been dispatched.
Contact
Return and refund enquiries should be sent to:
- Choosing a selection results in a full page refresh.